By placing an order with us you agree the following:
- You are legally capable of entering into a binding contract
- You are at least 18 years of age
- After placing an order, you accept your order constitutes an offer to us to buy a Product
- You accept that your order will be fulfilled within 10 – 14 working days from the date of order within the UK
- Payment for all Products must be by credit or debit card
- In the event of an error by either party and the incorrect product being received, and a refund is necessary, we will refund you by the same method as payment was made.
On delivery please check for any damage to your package and ensure that the contents are intact.
If in the unfortunate event that your order is received damaged or an incorrect item is delivered please contact us immediately quoting the order number and details of the problem. We will arrange to replace or refund your order so long as you notify us within 14 days.
If your order is delivered correctly and you change your mind or simply want to cancel your order please notify us within 14 days. Once we have acknowledged your request to return the goods for a refund, you have a further 14 days in which to return the goods to our registered address. You are responsible for the cost and risk of loss or damage when returning the goods so you should take out enough postal insurance to cover their value.
Any goods returned should be in saleable condition, please note we can only accept unopened bags.
All returned goods must be received by Gunby Manor Dog Food before any refund can be issued. Your refund will be processed as soon as possible once in receipt of those goods, but please allow up to 30 days.
If no delivery instructions are left for the courier in the event that no one is at home a card will be left showing they have attempted to deliver the parcel. The customer will have at least one re delivery attempt and if this fails and no further updates are received from the customer the parcel will be returned to its sender. no refunds will be given in this instance as the product can no longer be used.